Asterisk Integration

Asterisk Integration

from InformUnity
Updated: 15.05.2017
Published: 28.03.2017
Version: 2
Installations: 2892
Free
Install

We present simple and effective solution for integration of Bitrix24 and Asterisk into a business. It is a little more than integration of telephony and CRM: you will have a powerful tool to manage sales department, telephone traffic analysis, speed and quality for call processing. Tools, that were used only by large call centres are now available for everybody!

It contains two parts:

  • Main application Asterisk Integration including FreePBX module;
  • Add-on Telephony24 providing reports.

The solution is available in Cloud as well as Self-hosted Bitrix24 worldwide.


Pricing

  • Free — up to two telephony users;
  • $49/mo — unlimited telephony users.

14-day trial period is available. During this period you can use the solution without user limitations.


Features

  • CRM integration is activated in FreePBX module GUI in accordance with inbound route logic (NEW);
  • Lead sources depending on trunk number (NEW);
  • Choosing responsible call operator in CRM upon incoming call and redirecting call to him. If an operator is not responding, call goes further according to Dialplan or is redirected to operator’s mobile phone (NEW);
  • Showing lead/contact profile to the operator and hiding it if the operator is not responding;
  • Creating new lead upon calls if the number isn’t in CRM;
  • Creating new activity in a lead/contact/deal profile with the duration and record of a conversation;
  • Queues and Ring groups compliance;
  • Click-to-call in lead/contact/deal profile and dialing via Bitrix24 GUI;
  • Callback processing upon request from Bitrix24 widget at a website;
  • Quality service assessment after a call kept in CRM;
  • Telephony reports (only with Telephony24) — graphs and tables with filters. All the reports data is processed in Bitrix24:
    • Outgoing calls report;
    • Efficient outgoing calls report (more than 20 sec);
    • Incoming calls report;
    • Missing calls response rate report (NEW).


How it works

The solution is based on Bitrix24 REST API for telephony. Thus, unlike SIP connector it saves on the average more than 5 sec of call establishment time.

All the telephony remains on Asterisk side and you will continue using your SIP telephone sets or softphones without any changes. If you are using Asterisk with SIP connector you have to connect your SIP telephone sets or softphones with Asterisk directly, you won’t be able to continue using browser to make and receive calls.


Advantages

  • Performance: no additional calls redirections, no middleware, reduced call establishment time.
  • Reliability: direct integration server-server between Asterisk and Bitrix24, without voice transmission. In case of integration failure Asterisk and Bitrix24 continue working separately.
  • User friendly: setup and configuration in GUI take a few minutes.
  • Convenience: no other software and tools are required, only telephone set and browser.
  • Flexibility: manage your calls routes as you wish.


Requirements

  • FreePBX v.13;
  • For Self-hosted: active licence and valid SSL installed.


How to start

The process of the application installation and configuration is rather simple. The details are in the Install tab.

To remove telephony user limit and activate reports please contact us for Telephony24 add-on (tab Support).